Stratum Kids Mask
At tossido, we attempt to be as accurate as possible and true to what we claim.
Each of our Brand’s offerings are shot on professional equipment to provide high resolution Images with utmost clarity of design, pattern, colour & style.
Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different devices screen settings, device resolution, the lighting in the photography location, etc. We request our customers to be vary of this and not hold us responsible for slight variations that they may feel from the images seen on website.
At tossido.in your purchase is backed by a 100% satisfaction guarantee from our end.
If you are unhappy with your item for any reason, be it damage, defect or otherwise, we will happily accept a return at no added cost. After all, our motto is a satisfied YOU!
We offer a full refund on items reported within 7 Days from the original date of purchase.
Returns must be unworn, unwashed, undamaged, and unaltered with original packaging as received. Items not in this condition cannot be returned.
You have to take utmost care that the products reach us in original condition. We cannot initiate a refund if the products reach us in a damaged state. Discounted sale items cannot be returned or exchanged.
Full refunds are made to your original mode of payment.
DAMAGED & DEFECTIVE ITEMS
We take damages very seriously. Please contact our customer service team right away to expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (firstname.lastname@example.org) will help to get your issue solved right away. In many cases, action (in the form of replacement or refund) can be taken as soon as the issue has been verified.
If the damage or defect cannot be verified, the item must be returned to TOSSIDO Delhi for inspection. Once it arrives at our Returns Department, a determination can be made.
If your box and products arrive in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately to arrange for a pick-up of the damaged merchandise.
All orders outside of the India will require the customer to ship at their own expense. Once done, please share all details of order along with Tracking ID at our support email id email@example.com
Once we receive your package and verify it, we will promptly issue a refund of product amount (not courier charges) in accordance with this policy.
If you do not have the packing slip, please include the following information with your return:
- Your name and billing address
- The name, address and ZIP code of the person who placed the order, if it was a gift
- The order number or email address provided at checkout
Our return address is:
K 59, Lajpat Nagar II,
New Delhi : 110024
Ph : 011-41724759
FINALIZING THE RETURN PROCESSED
You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund.